Welcome to The Pet Pantry! Here are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to our customer service team.
1. Where do you ship?
- We currently ship within the United States only. Unfortunately, we do not offer international shipping at this time.
2. What are your shipping options and costs?
- We offer a range of shipping options at checkout, including standard and expedited shipping. Shipping costs are calculated based on the weight of the items and your location. Orders over a certain amount may qualify for free standard shipping—check our homepage or sign up for our newsletter for any ongoing promotions.
3. How long will it take to receive my order?
- Orders typically take 1-2 business days to process before shipping. Once shipped, delivery times vary depending on your location and selected shipping method:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
4. Can I track my order?
- Yes! Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor your order's progress through our shipping partner’s website.
5. What is your return policy?
- If you are not completely satisfied with your purchase, we accept returns of unopened, unused items within 30 days of the delivery date. Please ensure products are in their original packaging. Note that we do not cover return shipping fees unless the product was damaged or incorrect upon arrival.
6. How do I start a return?
- To initiate a return, contact our customer service team with your order number and reason for return. We’ll guide you through the process and provide return shipping instructions.
7. What if my order arrives damaged or incorrect?
- We apologize for any issues with your order. If an item arrives damaged or incorrect, please contact our customer service team within 7 days of receiving your order. Include your order number and photos of the item(s), and we’ll work to resolve the issue as quickly as possible.
8. Can I change or cancel my order after it’s been placed?
- We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact us as soon as possible. While we can’t guarantee modifications after the order has been placed, we’ll do our best to accommodate your request.
